At The Modern Aviatrix, we want you to be happy with your purchase. We take care when creating, preparing and packing every order, but if something isn’t right, please get in touch and we’ll do our best to help.

This policy applies to purchases made through www.themodernaviatrix.com.au and is subject to your rights under the Australian Consumer Law (ACL).

Change of Mind

We do not offer refunds, exchanges or returns simply because you have changed your mind or no longer want an item.

This includes situations where:

• you ordered the wrong size, colour or variation

• you no longer need or want the item

• you found the item cheaper elsewhere

• the item is not quite what you expected, where it otherwise matches its description and is not faulty.

We encourage you to check product descriptions, sizing information, dimensions, file formats and other product details carefully before placing your order.

This change-of-mind policy does not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Physical Products

Australian Consumer Law provides consumers with certain guarantees when they purchase goods.

If a physical product you receive:

• is faulty or defective

• is damaged

• is unsafe

• is significantly different from its description or sample

• does not do what it is supposed to do, or what we said it would do

please contact us at shop@themodernaviatrix.com.au.

Depending on the nature of the problem, you may be entitled to a repair, replacement, refund or other appropriate remedy under the Australian Consumer Law.

Where a product has a major problem, you may generally have the right to choose a refund or replacement. Where the problem is minor and can be remedied, we may generally choose to repair or replace the item.

We will assess the issue and provide the remedy required by law.

Items Damaged During Delivery

If your order arrives damaged, please contact us as soon as reasonably possible at shop@themodernaviatrix.com.au.

Please provide your order number and photographs of the damaged item and packaging where possible. This helps us understand what has happened and resolve the issue with you.

Incorrect Item

If we have sent you an item that is different from what you ordered, please contact us at shop@themodernaviatrix.com.au before returning it.

We will arrange an appropriate solution.

Digital Products and Downloads

Some products available from The Modern Aviatrix are supplied as digital downloads, including digital prints, photographs, artwork and other downloadable images or files.

Because digital products are delivered electronically, we do not offer refunds simply because you have changed your mind, purchased the wrong product, or no longer want the file once it has been made available for download.

Please check the product description, dimensions, file format, resolution and other product information carefully before purchasing.

If you experience a problem with a digital product, such as:

• a corrupted or incomplete file

• a file that cannot reasonably be downloaded

• a file that cannot be opened using the format specified in the listing

• a digital product that is materially different from its description

please contact us at shop@themodernaviatrix.com.au.

We will work with you to resolve the issue and, where required by the Australian Consumer Law, provide an appropriate remedy.

Digital Product Usage

Unless a product listing specifically states otherwise, digital files purchased from The Modern Aviatrix are supplied for personal, non-commercial use only.

Purchasing a digital file does not transfer copyright or ownership of the underlying photograph, artwork, image or design.

You may download and use the file for the personal purpose described in the product listing.

You may not:

• resell or redistribute the digital file

• share the file with other people

• upload the file to websites or file-sharing services for others to download

• use the file commercially

• reproduce the image on products intended for sale

• use the image in commercial advertising or promotional material

• claim the photograph, artwork or design as your own

• reproduce or distribute the underlying image outside the permitted personal use.

The photography and original images created by The Modern Aviatrix are the intellectual property and copyright of Eva Halliwell / The Modern Aviatrix, unless otherwise stated.

How to Request a Return or Report a Problem

If you believe your purchase has a fault or another problem covered by the Australian Consumer Law, please email:

shop@themodernaviatrix.com.au

Please include:

• your order number

• the name of the product

• a brief description of the problem

• photographs or screenshots where they may help us understand the issue.

Please do not send a physical item back without contacting us first. We’ll let you know what to do next.

Return Postage

Where a physical product is being returned because of a problem covered by the Australian Consumer Law, we will comply with our obligations regarding reasonable return costs.

We do not cover return postage for change-of-mind returns because we do not accept change-of-mind returns.

Refunds

Where a refund is applicable, it will generally be made to the original payment method used for the purchase.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.

Sale Items

Sale and promotional items are subject to the same Australian Consumer Law consumer guarantees as full-price items.

A sale price does not remove or reduce your legal rights.

We do not offer refunds or exchanges for change of mind on sale items, just as we do not offer them on full-price items.

Gifts

If you have received a product as a gift and believe it is faulty, damaged, incorrect or otherwise does not meet the Australian Consumer Law guarantees, please contact us at shop@themodernaviatrix.com.au.

We’ll work with you to determine the appropriate remedy.

Australian Consumer Law

Our goods and applicable digital products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refunds & Returns Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or other applicable law.

Questions?

If you have any questions about refunds or returns, please contact us:

The Modern Aviatrix
Email: shop@themodernaviatrix.com.au
Website: www.themodernaviatrix.com.au

We’re always happy to hear from you and will do our best to resolve any genuine product issue fairly and promptly.